![]() Excellent executive level communication and presentation skills.Ability to discuss and close multi-year deals.Competency with sales pipeline management and CRM tools, including.Technology sales experience in a subscription model environment, with a proven track record.Technology Inside Sales, Sales Operations, Services Renewals) that includes direct customer interaction 5+ years experience in a Renewal Specialist position or related function (e.g.Work cross-functionally to develop renewal and expansion strategy and execution plans.Understand customer procurement process.Identify when technical guidance might be needed to secure a renewal.Manage the transaction process from quote through PO.Participate in account reviews and planning.Increase penetration in your book of business through existing product portfolio and new offers.Attain quarterly targets for bookings in your book of business, on-time renewals, and overall critical renewal and expansion metrics.Manage your opportunity pipeline from week to week, providing accurate and timely forecasts to management.Research customer contracts and purchasing history in order to build timely and accurate quotes for renewals within your book of business.Develop deep expertise and understanding of Pendo’s products, GTM strategy, and standards for pricing and negotiating renewals and expansion.To succeed on our team, you will need strong sales, operations, and analytical skills, as well as drive and discipline to lead, forecast, and execute on your pipeline with high efficiency. You will partner with customers and multiple internal stakeholders (e.g., Account Executives, Customer Success Managers, Finance, Legal, etc.) to ensure value is realized and that our customers are set up for continued success with their subscription. At Pendo, renewals are at the heart of our success as a company, and as a Growth Account Manager, you will be an integral part of driving performance in our company’s core business strategy by focusing on renewing our relationships with customers and ensuring they have the subscription they need to achieve positive business outcomes.Ī renewal serves as an incredibly important breakthrough moment to celebrate and reflect on the past while also planning for the future. Pendo is seeking a hardworking, driven, and dynamic individual to join our Subscription Success team.
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